We aim to email you within 5min – 1 hour of purchase to arrange setup of your order. Please note during busy periods at evenings and weekends orders may take up. to 2 hours to process

Q Other When will it be shipped?

▪️ Items shipped from China/japan
About 1-3 business days before shipping after payment is confirmed
After the product arrives, we will send you a shipping completion email about 2-3 weeks after the payment confirmation date.

🔹 Regarding delayed shipping emails
In normal times, we will contact you if we cannot ship within 7 business days after confirming payment, but it is difficult to inform you of the current situation.
Please note that we will not be able to notify you by email even if it is not shipped within 7 business days.
After shipping, we will send you a shipping completion email when the tracking number is reflected.
Q About delivery (delivery company, shipping address)
A We will ship by international registered mail of Japan/China Post.

Mainly shipped from China/japan.
Q I haven't received the email after ordering or the payment confirmation email.
There are three reasons why I didn't receive the E-mail.
➀ Wrong email address
➁ You have not set the reception permission of hi@meezzy.net before ordering.
③ You have not set the permission to receive emails from your computer.
Please check these three.
If you do not receive it, your order confirmation email will be treated as junk email and will be automatically deleted.
Q I want to change my email address.
Due to the A system, you cannot change your e-mail address after placing an order.
After canceling, you will be asked to reorder.
Q I want to cancel my order.
A As this is an overseas order product, we do not accept cancellations, changes to order details, returns or exchanges after the order is confirmed, but we can only respond before the product is shipped.

▪️ Shipping from China/japan Items: Only orders that have not been delivered by the manufacturer to the shipping company can be canceled.

Cancellation before payment confirmation--free
Cancellation after payment is confirmed--If the system cannot process the cancellation, the refund will be made by bank transfer, but the transfer fee will be borne by the customer. Thank you for your understanding.
I bought the Q size by mistake.
A Please note that we cannot accept returns, cancellations, or exchanges of products due to customer's personal circumstances (image difference, size error, etc.).
Q Returns / exchanges (defective products, etc.) due to our convenience--I received a defective product. I received a product that is different from the one I ordered.
A If you wish to exchange or return the initial defect, please contact the DM within ⚠️ 3 days ⚠️ after the item arrives. (Only unopened and unused items are supported.) Please note that we cannot accept any exchanges after 3 days after the item arrives.

For defective products, please take a picture of the relevant part, attach an image, and contact us via the online shop inquiry email or Instagram DM. We will get back to you with information on how to return or exchange the item.
Q I made a mistake in the delivery address.
A You can change your address only before the manufacturer hands over the item to the shipping company. After that, we will not be able to respond.
Q I want to change the payment method.
Due to the A system, the payment method cannot be changed after ordering.
After canceling, you will be asked to reorder.
Q Will you receive the shipping completion email?
A Yes, we will send you a separate Stores automatic shipping completion email once the product has been shipped.

▪️ Items shipped from China/japan
We will send you a shipping completion email about 2-3 weeks after the payment confirmation date.
Q Where can I check the delivery status?
A The tracking number and the URL of the post office are included in the shipping completion email.
Please check from the post office site.
Q The item has been returned.
A Please contact Instagram DM or online shop inquiries. It can be reshipped or canceled.
If the item is returned due to customer's convenience such as unknown address, incomplete address, unknown address, etc., the following fees will be charged.

💠 Reshipment Shipping Fee: $ 10
💠 Cancellation fee after return: $ 15
Q Is it possible to specify the delivery date?
A Due to international delivery, it is not possible to specify the delivery date and time. If you are absent, you will receive a notification of absence, so you can specify it when requesting redelivery.
Q Is gift wrapping possible?
A Since it is delivered directly from the local manufacturer, it will be in simple packaging. We do not accept gift wrapping.
Q Is it possible to issue a receipt?
A We do not issue receipts because our shop is an overseas mail order. We apologize for the inconvenience, but please use the details instead of the receipt.